Job Title: Client Support Coordinator
Location: Unterföhring (Munich) Office + Working from home (Hybrid)
Reports To: Vice President, International
Introduction:
Are you a dynamic and driven individual with a passion for delivering quality service to a variety of clients? Would you like to join a growing international company that fosters a warm and welcoming environment throughout their organization. Currently, our client is looking for a Client Support Coordinator to join their Munich team in Germany. If you enjoy being at the forefront of customer inquiries, excel at staying organized, are analytical and thrive in a fast-paced environment, then this role is the perfect fit for you!
Our client offers the legal way to show movies and TV in public or commercial spaces across the globe. Their goal is to be the global number one trusted partner to studios and producers for public performance licensing. They are on a mission to enable companies to use great content while championing content creators and their intellectual property.
They work hard to educate organisations about the importance of respecting copyright, and are a key player in the entertainment and intellectual property ecosystem. Our client is on a truly exciting journey across the globe. Headquartered in the UK with multiple offices worldwide, including Germany, they are investing in their teams, growing fast, making better use of technology and have bold plans for the future. As part of their growth in Germany, they are hiring for a Client Support Coordinator.
Key Responsibilities:
- Cash Collection: Calling clients that have pending invoices and have not yet completed payment.
- Client Queries: Handle inquiries regarding rights, pricing, content availability, and more.
- Cancellation Requests: Handling cancellation requests, trying to understand the nature of the request and ensuring everything possible is done to maintain a relationship with the client.
- Upsells: Analyse our client’s customer base and where possible try to upsell to current customers.
- CRM Management: Log and document relevant information and client communication in their CRM system.
- Meet KPIs: Meet and exceed the targets set.
Who You Are:
- Excellent Communicator: You have strong verbal and written communication skills.
- Customer-Focused: You are dedicated to providing exceptional service and building solid relationships.
- Organised: You can manage multiple tasks efficiently and keep detailed records.
- Tech-Savvy: You are comfortable using CRM systems and other sales-related software.
- Persistent: You follow up regularly with clients to ensure that sales go through.
- Resilient: You aren’t phased by a ‘no’ or a negative interaction, you bounce back straight away.
- Language: Native or full professional proficiency in German, with the ability to speak English fluently
What They Offer:
- Good salary
- Hybrid working, 3 days per week in their Munich office, 2 days from home
- 28 vacation days
- The chance to work with a passionate, dedicated, and growing team
